Privacy policy

‍Contact details:

https://www.oreenergy.com/

Science Park 301, 1098 XH Amsterdam

+31627165710

Rutil Özdemir is the Data Protection Officer of Ore Energy B.V. He/she can be reached at rutil@oreenergy.nl

Personal data we process

Ore Energy B.V. processes your personal data because you use our services and/or because you provide this data to us yourself. Below is an overview of the personal data we process:

• First and last name
• Address details
• Telephone number
• Email address
• IP address
• Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
• Location data
• Data about your activities on our website
• Data about your surfing behaviour across different websites (for example because this company is part of an advertising network)
• Internet browser and device type

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data about website visitors who are under the age of 16. Unless they have permission from parents or guardians. However, we cannot check whether a visitor is over 16. We therefore recommend that parents be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal data about a minor without this consent, please contact us at contact@oreenergy.nl, and we will delete this information.

For what purpose and on what basis we process personal data

Ore Energy B.V. processes your personal data for the following purposes:

• Sending our newsletter and/or advertising brochure
• To be able to call or email you if this is necessary to perform our services
• To inform you about changes to our services and products
• Ore Energy B.V. analyses your behaviour on the website in order to improve the website and tailor the range of products and services to your preferences.
• Ore Energy B.V. follows your surfing behaviour across different websites so that we can tailor our products and services to your needs.

How long we retain personal data

Ore Energy B.V. does not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following (categories of) personal data:

• First and last name: 2 years (for communication purposes)
• Address details: 2 years (for communication purposes)
• Telephone number: 2 years (for communication purposes)
• Email address: 2 years (for communication purposes)
• IP address: 1 year (for security purposes)
• Location data: 1 year (for service improvement)
• Data about your activities on our website: 1 year (for service improvement)
• Data about your surfing behaviour across different websites: 1 year (for marketing purposes)
• Internet browser and device type: 1 year (for service improvement)

Sharing personal data with third parties

Ore Energy B.V. does not sell your data to third parties and only provides it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We enter into a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Ore Energy B.V. remains responsible for these processing operations.

Cookies, or similar techniques, we use

Ore Energy B.V. only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet, or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferred settings. We can also optimize our website with this information. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via your browser settings.

Viewing, modifying, or deleting data

You have the right to view, correct, or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Ore Energy B.V. and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organisation mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to contact@oreenergy.nl. To ensure that the request for access has been made by you, we ask you to send a copy of your identity document with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks. Ore Energy B.V. would also like to point out that you have the possibility to file a complaint with the national regulator, the Dutch Data Protection Authority. This can be done via the following link: 

https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we secure personal data

Ore Energy B.V. takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure, and unauthorised modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via info@oreenergy.com